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This is an operating draft, not legal advice. The legal entity name, registered address, and province of principal establishment above are completed for operational use (not a formal solicitor review or sign-off). If the Chinese and English versions conflict, the English version prevails. Nothing in these Terms limits rights you have as a consumer under Canadian or provincial consumer-protection law that cannot be waived.

These Terms are an agreement between you (as a user of the Mobi app and this website) and CIRMOYED TRADING INC, the company that operates Mobi, based in Canada (the Company). By registering, tapping agree, or using Mobi, you confirm that you have read and agree to these Terms and the Privacy Policy. At sign-up we record the time and document version you accepted. If you do not agree, do not download, register, or use the app, and remove it from your device.

Who we are and how to contact us

This page does not publish a phone number.

Mobi is operated by CIRMOYED TRADING INC, a company registered in Canada.
Registered office: 1767-1711 Robson St, Vancouver, BC V6G 3B7.
Province or territory of principal establishment: British Columbia.

The person accountable for personal-information practices is our Privacy Officer.
Privacy requests and complaints: admin@duomobi.com. General support, legal notices, and complaints: admin@duomobi.com.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/
If you reside in Quebec, you may also contact the Commission d’accès à l’information du Québec (CAI): https://www.cai.gouv.qc.ca/

Account deletion (in-app or after uninstall): https://www.duomobi.com/delete-account (on this site: Delete account).

1. Scope

These Terms apply to your use of the Mobi mobile app, the website duomobi.com (and its pages), and related services we provide for Mobi. In-app guidance, the Help pages, support forms, and similar materials are meant to help you use the service. If they conflict with these Terms, these Terms prevail, except where applicable law requires otherwise.

2. Definitions

• Website: duomobi.com and related pages we operate (including these Terms and the Privacy Policy).
• App or Mobi: the “Mobi” mobile application we make available on the Apple App Store, Google Play, and other official channels we may add later, including renamed, repackaged, or regional variants that remain the Mobi couple service in substance.
• Company, we, us: CIRMOYED TRADING INC.
• You, user: a natural person who creates an account or uses Mobi or the Website.
• Partner: the other user paired with you in the same couple space.
• Couple space: the shared environment and related data for two paired users.
• Content: data you or your partner upload, enter, generate, or share in Mobi (including text, images, mood, tasks, and expense records).

3. Eligibility

You must be at least 18 years old. Mobi includes couple content and user-uploaded text or photos. It is not for children. We are not obliged to verify age; if we learn a user is under 18, we may delete the account immediately.

4. Outline of the service

Mobi is a daily communication and shared-life tool for two paired users. Features available now or in the future may include (depending on version and device, and subject to change):

• couple space and pairing;
• shared tasks and calendar;
• chores;
• shared expenses;
• household supplies;
• mood and daily shares;
• Timed Secret / Daily Secrets (text or photos);
• Cool Down / Count Down to Us;
• lucky card;
• pets, points, and related gamification;
• co-op game room;
• end-to-end encryption for some content; and
• Premium and other advanced features (coming later; we do not sell Premium subscriptions today).

We may add, change, suspend, or remove features from time to time without notice for every change. Some features depend on device model, OS version, network connectivity, or third-party platforms. You are responsible for your device, data charges, and related costs. The app may show third-party ads or link to third-party services. Your dealings with third parties (including ad clicks and off-app transactions) are at your own risk and governed by their terms.

5. Accounts and registration

You may create an account with Apple, Google, or email Magic Link. One person, one account. Do not transfer, lend, sell, or impersonate others. You must provide accurate information, keep your sign-in secure, and are responsible for activity on the account, including activity while someone else uses an unlocked device.

6. Couple space: pairing and leaving

After pairing, a partner may see content that is shared by design or that you choose to share, including mood, daily notes, chores, shared tasks, spending, pet and games, Daily Secrets (text or photos), and any Count Down to Us notes you share. Only invite someone you trust who agrees to share that data. A couple space stays bound to those two people. A third person cannot join that space.

Leaving the couple space does not delete your account. In the app, use Leave couple space. Personal tasks that are not couple-scoped stay yours. Leave does not delete them. Account deletion is covered in section 7.

First leave

When one person leaves an active couple space:

• The space continues with the other person only. The person who left can undo that leave for 24 hours.
• The active-couple link on their account is cleared. We remove their encryption key wraps for that space. Until a reconnect is accepted, they lose live access and cannot open that space’s encrypted content.
• The person who stays can still read the shared history. They cannot add new shared activity. The space is read-only for them.

Undo leave

Within those 24 hours, the person who left can choose Undo leave and return to an active membership. Undo is not available if they have already started another active couple space.

Reconnect

The person who stayed may invite only the original partner to reconnect. Nobody else can be invited into that space. The invitation expires after 7 days and must be accepted. If it is not accepted in time, the couple space is not restored to active. Reconnect also cannot be completed if either person already has another active couple space.

Second leave and the 6-month archive

If the person who stayed also leaves — while the space is still one person after a leave, or while a reconnect invitation is still open — the couple space is archived. Both memberships are set to left. Open reconnect invitations expire. The space is removed from the app and cannot be viewed during the retention period. Couple-scoped shared data (including pet data, the shared wallet, points, Daily Secrets, Count Down to Us records, shared tasks, and end-to-end ciphertext) is kept for 6 months, then permanently deleted. We do not keep a plaintext backup of encryption keys. The retention-then-purge path for shared couple data is this 6-month period. It starts when the space is archived, not when only one person leaves.

A later partner in a new couple space cannot see a previous couple space’s shared data.

7. Account deletion

You may delete your account (Settings → Account → Delete account). If you already uninstalled the app, use the web delete-account page (https://www.duomobi.com/delete-account). Deleting the account does not replace leaving the couple space, and it is not the only way to end live sharing.

After account deletion you cannot sign in with that same Mobi account, and you cannot open the original couple space. If you delete the account while the 24-hour undo window is still open, you give up that undo.

Account deletion permanently and irreversibly erases the personal information and content we hold for that account, to the extent the law allows. We cannot restore your account or data; we do not retain data so you can recover the service later. Only in narrow cases required or permitted by law may we keep some information longer—for example audits, disputes, fraud prevention, intimate-image-related enforcement, or court or tribunal orders. Such retention does not mean you can get your account or content back.

Deleting a Mobi account does not cancel an App Store or Google Play subscription; cancel in that store. Monthly fees are not refunded. The app does not issue refunds. To request an export, email admin@duomobi.com. Copies a partner kept on their own device (for example screenshots) are outside our control.

8. Nature of the service; not professional advice

Mobi is a communication and shared-life tool. It is not psychotherapy, marriage or family counselling, a medical diagnosis, crisis intervention, or any regulated professional service. Prompts, questions, animation, music, quizzes (including love-language style tests), and any generated content are for reference only and are not professional advice.

Shared spending is a household tracker. It is not a bank, payment service, or tax or investment advice.

You and your partner are responsible for your relationship. The Company does not guarantee that conflict will be resolved, feelings will improve, the relationship will continue, or that you will not separate. You must not hold the Company responsible for relationship change, harm, break-up, or emotional loss arising from use of, or skipping, any prompt.

If there is danger, violence, self-harm, or an emergency, contact local emergency services immediately (in Canada, call 911). Do not rely on Mobi. We do not provide 24-hour crisis support and do not monitor user communications.

9. Count Down to Us

Count Down to Us is an optional pause tool. It is not a conflict protocol and not a safety plan. Using it does not mean the other person is at fault, or that anyone is safe. The timer, music, breathing guide, and questions can be skipped. How you handle conflict is your decision and your responsibility.

10. Mood, quizzes, and shared content

Mood, daily notes, and quizzes are for communication between you. They are not a diagnosis, assessment, or treatment recommendation, and they are not a health record. Content you share may be visible to your partner. Only share what you are willing for them to see.

11. Your responsibilities

You use Mobi at your own risk. You must ensure your content does not infringe others’ rights (including copyright, trademark, privacy, and publicity rights), and you are responsible for resolving disputes with your partner or third parties. We generally do not intervene in private disputes between partners.

Protect your device and sign-in. Device security (including screen lock, system updates, and malware protection) is your responsibility.

Some content may be protected with end-to-end encryption. If you lose a device, lose access to your sign-in, or encryption keys cannot be used, we may be unable to recover that content for you; we do not keep readable encryption-key backups for restore purposes. Consider whether you need copies of important information outside Mobi, and remember your partner may keep copies on their device.

12. Prohibited conduct and enforcement

You must not use Mobi or the Website to:

• break the law or help others do so;
• impersonate anyone or misstate your identity, age, or relationship;
• infringe intellectual property, privacy, data-protection, or other rights;
• provide false, misleading, or fraudulent information;
• upload or distribute violent, cruel, or extremely disturbing content;
• upload obscene content or non-consensual intimate images (see section 25);
• use Mobi to stalk, monitor, control, or coerce a partner or anyone else;
• run multi-level marketing, spam, religious solicitation, or other unsolicited commercial outreach;
• discriminate against, harass, or defame others;
• encourage suicide, self-harm, drug abuse, or other conduct harmful to yourself or others;
• harass, threaten, stalk, or deceive your partner or anyone else;
• copy, publish, upload elsewhere, or disclose your partner’s private Mobi content without consent (including Count Down to Us notes, mood, photos, Daily Secrets, and messages);
• upload sexual content involving anyone under 18, or other illegal content;
• interfere with, reverse engineer, overload, access without authorisation, or abuse the app or Website; or
• engage in other conduct we reasonably consider inappropriate, harmful, or contrary to these Terms.

If we know or reasonably believe you have breached these Terms or applicable law, we may take action to the extent the law allows, including warnings, removing content, limiting features, suspending or terminating accounts, notifying law enforcement, or cooperating with legal process. How to report is in section 26. We cannot stop a partner taking screenshots, downloads, or copies on their own device; those copies are outside our control. Do not hand an unlocked phone to someone you do not trust.

13. Suspension or termination of your account by us

We may suspend, limit, or terminate your account or access to Mobi for breach, security, suspected fraud, or legal reasons. Except where law requires otherwise, section 6 still describes how couple-space access and shared data are handled. Suspending or terminating an account does not, by itself, replace the leave and archive rules.

14. Ceasing use

You may stop using Mobi at any time (including uninstalling the app). Stopping use is not the same as deleting your account or leaving the couple space. Obligations that arose before you stopped (including fees already due, indemnity, and surviving licence terms) continue after you stop.

15. Service availability, changes, and discontinuation

We may maintain, upgrade, or repair the service, and may suspend or interrupt it because of force majeure, network or power outages, or failures of third-party platforms (including Apple, Google, cloud hosts, or ad providers). We may change or discontinue all or part of Mobi over time. To the extent the law allows, Mobi is provided on an “as is” and “as available” basis.

16. Virtual items, points, and the pet

Pet items, points, and in-app balances have no cash value. They are not transferable, not redeemable for money, and not real-world currency. They belong to the couple space. After one person leaves, they stay with that space in read-only form and are not carried into a later relationship. After the space is archived, they follow the 6-month retention then permanent deletion in section 6. We do not refund virtual items.

17. Your content

You keep your rights in your content and grant the Company a limited, non-exclusive, revocable licence needed to operate, maintain, improve, and protect Mobi: to store, process, display to you and a paired partner, back up, and use the content for security and legal compliance. A partner may see related content by design while paired. After you leave a couple space, we handle data under the Privacy Policy. If you delete your account, we permanently erase the data we hold for that account under section 7 and the Privacy Policy; it cannot be recovered. Copies your partner kept on their own device (for example screenshots), and originals in a device or iCloud photo library, are outside our control.

18. Our intellectual property

Mobi’s name, logos, interface, software, documentation, and other materials we provide (excluding your content) are owned by the Company or licensors and protected by applicable intellectual-property laws. Except for the limited use rights expressly granted in these Terms, we grant no rights.

19. Personal information

We handle personal information under the Privacy Policy. We may create anonymised or aggregated statistics to understand how the service is used and to improve Mobi; those statistics are not intended to identify you.

20. Subscriptions, fees, and ads

In-app purchases are not available yet. If you later subscribe through the App Store, Google Play, or RevenueCat (including Premium), price, renewal, cancellation, and refunds follow that store’s rules. Cancel in that store. Monthly fees are not refunded. The app does not issue refunds. Deleting the account does not cancel a store subscription. We do not sell Premium or any paid subscription plan today.

The app may show ads (for example Google AdMob). Advertising partners may use device identifiers for ads and measurement. See the Privacy Policy.

If Mobi Premium is offered, the full auto-renewing subscription terms are in the Premium Subscription Terms (EULA); subscription payment data is in the Premium Privacy Notice.

21. App Store and Google Play

Apple

If you downloaded Mobi from the Apple App Store:

1. Agreement with us, not Apple. These Terms are between you and CIRMOYED TRADING INC only, not with Apple. We, not Apple, are solely responsible for the Mobi app and its content. These Terms do not conflict with the Apple Media Services Terms and Conditions.
2. Scope of licence. We grant you a limited, non-exclusive, non-transferable, revocable licence to use Mobi on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The app may also be accessed via Family Sharing or volume purchasing where Apple allows.
3. Maintenance and support. We alone provide maintenance and support for Mobi. Apple has no obligation to furnish any maintenance or support.
4. Warranty. We are solely responsible for any product warranties to the extent not effectively disclaimed. If Mobi fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you (if any). To the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses from failure to conform to a warranty are our sole responsibility.
5. Product claims. We, not Apple, are responsible for addressing claims relating to Mobi or your possession and use of it, including: (i) product-liability claims; (ii) claims that Mobi fails to conform to a legal or regulatory requirement; and (iii) claims under consumer-protection, privacy, or similar legislation.
6. Intellectual property. If a third party claims that Mobi, or your possession and use of it, infringes that party’s intellectual-property rights, we, not Apple, are solely responsible for the investigation, defence, settlement, and discharge of that claim.
7. Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer contact. Questions, complaints, or claims about Mobi: CIRMOYED TRADING INC, 1767-1711 Robson St, Vancouver, BC V6G 3B7, email admin@duomobi.com. This page does not publish a phone number.
9. Third-party terms. You must comply with applicable third-party terms when using Mobi (for example your wireless data agreement, and Apple’s or Google’s sign-in or payment terms).
10. Third-party beneficiary. You and we acknowledge that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the app, and that upon your acceptance Apple will have the right (and will be deemed to have accepted the right) to enforce those terms against you as a third-party beneficiary.

Google Play

If you downloaded Mobi from Google Play, payments, refunds, and account deletion must also follow Google Play’s then-current rules. Web account deletion: https://www.duomobi.com/delete-account (on this site: Delete account).

22. Campaigns, surveys, and prizes

If we run promotions, surveys, sweepstakes, or giveaways, we will publish separate rules (including eligibility, timing, prizes, and how personal information is used). Read those rules together with these Terms and the Privacy Policy. If a rule conflicts with these Terms for that campaign, the campaign rules govern that campaign except where law requires otherwise.

23. Disclaimer and limitation of liability

Mobi is provided “as is”. To the maximum extent permitted by law, the Company makes no warranty of fitness for a particular purpose, uninterrupted service, or error-free operation.

To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, punitive, emotional, or consequential loss arising from use or inability to use Mobi, including relationship breakdown, separation, emotional harm, or loss of income. We are generally not involved in disputes between partners or users.

Nothing excludes liability for fraud, intentional misconduct, or gross negligence, or for death or personal injury where applicable law does not allow exclusion. Nothing limits rights you have as a consumer under Canadian or provincial consumer-protection law that cannot be waived.

If liability cannot be fully excluded, the Company’s total liability to you is capped at the amount you actually paid the Company for Mobi in the 12 months before the claim, or CAD 20 if you paid nothing.

24. Indemnity

You agree to indemnify and hold the Company harmless from loss, claims, damage, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or your use of Mobi. This section does not apply to the extent applicable consumer-protection law does not allow it.

25. Intimate images and non-consensual sharing

Mobi may let paired partners share photos, including in Daily Secrets. Upload only content you have the right to share, and only with a partner who has agreed to see it.

You must not:

• upload or share intimate images of anyone without their consent;
• threaten to share, or actually share, a partner’s private Mobi content (including photos, Daily Secrets, Count Down to Us notes, or mood) outside Mobi without consent; or
• upload sexual content involving anyone under 18.

In Canada, distributing an intimate image without consent can be a criminal offence. Provincial intimate-image laws may also apply (for example in British Columbia and, where in force, Quebec). We may remove content, suspend accounts, and preserve records where the law requires, including to respond to court or tribunal orders.

How to report

Email admin@duomobi.com with subject line Intimate image / safety report. Include:

• your account email;
• the other person’s display name or email if known;
• what happened and when; and
• any screenshot or message ID you can safely share.

We aim to acknowledge safety reports within 72 hours and to take reasonable steps (for example removing accessible copies we control, ending live access by leaving the couple space, or preserving logs for law enforcement) as soon as practicable. We cannot erase copies another person already saved on their own device (for example screenshots). If you are in immediate danger, call local emergency services (in Canada, 911).

If the app later adds an in-app “Report” or “Block” control, that path will sit alongside email reporting. Until then, email is the published channel.

26. Reporting content and safety tools

Mobi is for two paired people, not a public social network. Still, if you see harassment, illegal content, or a safety issue:

1. Email admin@duomobi.com with subject Safety report (use Intimate image / safety report for non-consensual intimate images — see section 25).
2. If needed, leave the couple space in the app (Leave couple space). You lose live access. The other person may still read shared history until the space is archived. You may also delete your account. That is separate. If a 24-hour undo window is still open, deletion gives up that undo (Settings → Account → Delete account, or https://www.duomobi.com/delete-account; on this site: Delete account).
3. Contact local emergency services if you are in danger.

We may remove content or suspend accounts. We aim to respond to safety reports within 72 hours. An in-app report or block control may be added later; until then, email, leaving the couple space, and account deletion are the available tools. Account deletion permanently removes your account data and is separate from leaving the couple space.

27. Copyright and intellectual-property notices

If you believe content on Mobi infringes your copyright or other intellectual-property rights, email admin@duomobi.com with subject IP notice and include:

• your name and contact email;
• a description of the work you claim is infringed;
• a description of where the material appears in Mobi (account email, approximate date, feature);
• a statement that you have a good-faith belief the use is not authorised; and
• a statement that the information is accurate and that you are the owner or authorised to act for the owner.

We may remove or disable access to material we control and, where appropriate, notify the user who posted it. Repeat infringement may lead to account termination. This process is for notices about content hosted in our service; it does not replace court orders under applicable intimate-image or other laws.

If we later appoint a U.S. DMCA agent for U.S. users, we will publish that agent’s details on this page.

28. Changes to these Terms

We may change these Terms from time to time and will notify material changes in the app or by email. Continued use after notice means you accept the change. If you do not accept it, stop using the app and delete your account.

29. Notices

We may send notices about these Terms to your account email, in-app messages, or by posting on the Website. Your legal or formal notices to us should be sent to admin@duomobi.com (the same address for privacy matters).

30. Assignment

You may not assign these Terms or your account. We may assign these Terms to a successor of the business or an affiliate, and will notify you where required or reasonable.

31. Severability, no waiver, and entire agreement

Failure to enforce a right is not a waiver. If a provision is unenforceable, the rest remains in effect. Provisions on user content, virtual items, prohibited conduct, disclaimer, indemnity, and governing law survive account deletion or termination. These Terms are the entire agreement on this subject.

32. Governing law and disputes

These Terms and any related dispute are governed by the federal laws of Canada and the laws of British Columbia (the province or territory of the Company’s principal place of business), excluding conflict-of-laws rules. You and we submit to the non-exclusive jurisdiction of the courts of that province or territory and of Canada.

Before filing a claim, please email admin@duomobi.com with a short description of the issue and the outcome you want. We will try in good faith to resolve it within 30 days. This informal step does not limit rights you have under Canadian or provincial consumer-protection law that cannot be waived, and it does not require arbitration. If you reside in Quebec, rights you have under law that cannot be waived are not limited by these Terms.

33. Contact

Questions, complaints, or claims: admin@duomobi.com. The legal entity, registered address, privacy officer, and delete-account URL are under “Who we are and how to contact us” above. Account deletion: https://www.duomobi.com/delete-account.